When do we process your personal information?
Thunderful processes your personal information when you send us inquiries concerning our products. Or if you apply for a job within our organization, or for other reasons contact us through e-mail.
We also process information you provide in connection with any of our competitions or giveaways that you enter (including via our social media accounts).
What kind of personal information do we process and why?
By default, we never ask for more personal information than we need.
For the most part, we process personal data we receive directly from you.
When you send us a question regarding our products or pitching your product to us you are required to give us your name and e-mail address and sometimes postal address, project details, company details, and phone number. We need to know this information so that we can reply to you. Our use of this information is in our legitimate interests to provide good customer services and maintain good business relationships.
If you sign up for our newsletter, we provide this to you on the basis of your consent. You can unsubscribe at anytime.
Winners of competitions and giveaways are asked to provide information to allow us to administer the prize (such as name and address). For data protection purposes this use is necessary for a contact we have with you.
If you apply for a job within our organization we may receive information concerning your qualifications and experience from recruitment agencies we work with and online profiles you have. We may also receive references from past employers. We use this information, in our legitimate interests to assess your suitability for the job you are applying for. Further information concerning our processing of information relating to job applicants can be found here.
With whom do we share your personal information?
By default, we don’t share your information with any third party. Sharing of your information may occur internally if the receiver of your question can’t answer it and needs to forward it to someone else within the organization or to the extent that we use third party service providers in our day to day business operations who may process the information as part of their services to us (such as data hosting).
To the extent competitions or giveaways are provided in collaboration with any partners, personal information may be shared with such partners as necessary to administer the competition or giveaway. Winners are announced to the general public via our social media accounts.
In case you are logged in to Google when you visit our website, they will register your activity on our website. The details of this exchange of information can be found in the Google terms and conditions. In many cases, it is possible to manage what is shared and when.
We also use and share personal information as necessary to establish, exercise or defend our legal rights; where required by the courts, regulators or law and to the extent necessary in connection with the sale or potential sale of our business or assets, investment in our business, restructuring or change of control. We do this on the basis that such use is in our legitimate interests for commercial purposes or where it is necessary for a legal obligation we are subject to.
If we share your personal information with a third party based outside the UK or the EEA, we will ensure that your personal information is afforded an equivalent level of protection as within these jurisdictions. We will usually do this by putting in place contractual clauses which have been approved by the UK data protection regulator and/or EU Commission as providing appropriate safeguards for transferring personal information abroad.
For how long do we save your personal information?
We will keep your information for as long as necessary for the purpose for which we collected it. That is until we have answered your question or helped you with whatever problem you might have. Or up to 12 months. Please note that in case a financial transaction takes place we will need to save your personal information for 7 years because of current book-keeping laws.
What are your rights?
Under data protection laws you have the following rights in respect of your personal information:
• to be informed about how we use your personal information (which is what this notice is for);
• to access a copy of the personal information we hold about you;
• to request that we correct any inaccuracies in your personal information;
• where we have sought your consent for a particular use, to withdraw your consent at any time;
• to ask us not to process your personal information for direct marketing purposes;
• to restrict our use of your personal information;
• to object to our use of personal information;
• to receive some of your personal information in machine readable format. This right extends to you being able to request that such information is sent to a third party;
• to request that we erase your personal information; and
• to complain to your data protection regulator about our use of your personal information, although we ask that you contact us in the first instance so that we can try to address your concerns directly.
Please note that these rights are not absolute and, in certain circumstances, your rights may be limited or not apply.
If you wish to exercise any of your data rights, please use the contact information provided in the ‘Contact’ section below.
Unfortunately, there is always a risk with sharing personal information over the internet. No systems are fail-safe. Here at Thunderful, we have taken every reasonable precaution to keep our systems and your personal information as safe as possible.
If you want to exercise your data rights or otherwise want to contact us about this privacy notice or our use of your personal information please send a written physical letter to us at the address below. Please include your name, e-mail address or other information you believe will assist us in identifying you. In some cases we may need to request further information from you in order to confirm your identity. Since we continuously purge information from our systems it is possible that we will no longer hold any personal information related to you.
411 05, Göteborg
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